Terms of Use · Renosense

These Website Terms of Use (the “Terms”) govern the relationship between:

(1) Renosense Ltd, a company registered in England and Wales under company number 17205896, whose registered office is at 66 Paul Street, London EC2A 4NA (“we”, “us”, “our”); and

(2) the user of the Website (“you”, “your”).

1. About us and these Terms

1.1 Our website and the Renosense app (together, the “Website”) and the services, content and functionality made available through them (together, the “Services”) are operated by us. You can contact us at hello@renosense.co or by post at 66 Paul Street, London EC2A 4NA.

1.2 By accessing or using the Website you confirm that: (a) you have read and agree to these Terms; (b) where you act on behalf of an organisation, you have authority to bind that organisation; and (c) you are at least 18 years old. If you do not agree to these Terms, do not use the Website.

1.3 Our Privacy Policy and Cookie Policy form part of these Terms.

2. Definitions

2.1 In these Terms:

Account means a registered user account on the Website.
Business User means a user acting for purposes relating to their trade, business, craft or profession.
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Authorised User means an individual you have authorised to access the Services through your Account.
Business Day means any day other than a Saturday, Sunday or public holiday in England and Wales.
Content means all text, images, video, audio, software, data and other material made available on or through the Website by us.
Deliverables means any output, reports or materials we create specifically for you in providing the Services.
Fees means the charges payable for the Services, as set out in Schedule 1.
Intellectual Property Rights means patents, copyright, design rights, trade marks (registered or unregistered), database rights, trade secrets, know-how and all similar rights anywhere in the world.
Personal Data has the meaning given to it in the UK General Data Protection Regulation and the Data Protection Act 2018.
User Content means any content, data or material you or your Authorised Users submit, upload or transmit through the Website.

3. Access to the Website

3.1 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful purposes, subject to these Terms.

3.2 We will use reasonable endeavours to keep the Website available, but we do not guarantee continuous, uninterrupted, timely, secure or error-free access. We may suspend, restrict or withdraw all or any part of the Website for operational, security or technical reasons. Where practicable we will give reasonable advance notice.

3.3 You are responsible for the device, software and connection you use to access the Website, and for keeping your own backups of any data you rely on.

4. Accounts

4.1 Some features require you to register an Account. When registering you must provide accurate, complete and up-to-date information, and keep that information accurate.

4.2 You are responsible for: (a) keeping your login credentials confidential; (b) all activity under your Account, including activity by your Authorised Users; and (c) telling us promptly at hello@renosense.co if you suspect any unauthorised use of, or access to, your Account.

4.3 We may suspend or close your Account if we reasonably believe your credentials have been compromised, or if we have reasonable grounds to suspect misuse.

5. Acceptable use

5.1 You must use the Website only for lawful purposes, and in a way that does not infringe anyone else’s rights or stop other users from enjoying the Website.

5.2 You must not:

(a) send unsolicited commercial communications;
(b) use any automated tool (including bots, crawlers, scrapers or AI-training systems) to access, extract, copy, monitor or republish any part of the Website, or to develop, train, fine-tune or validate any AI system or model from any data on the Website, in each case without our prior written consent;
(c) attempt to gain unauthorised access to the Website or any underlying systems, server, computer or database;
(d) introduce any virus, worm, trojan, logic bomb or other malicious code, interfere with the Website’s normal operation, or attack the Website by denial-of-service or any similar means;
(e) upload or transmit material that is unlawful, defamatory, threatening, obscene, offensive, or that infringes a third party’s rights;
(f) reverse-engineer, decompile or disassemble any software forming part of the Website, except as permitted by law;
(g) impersonate any person or misrepresent your identity, affiliation or status; or
(h) place an unreasonable or disproportionate load on the Website or its infrastructure.

5.3 Clause 5.2(b) is an express reservation of our rights against text and data mining and AI scraping, and applies whether or not such activity is conducted for a commercial purpose.

5.4 We may investigate suspected breaches of this Clause 5 and take any action we consider proportionate, including suspending or terminating your access, removing User Content, reporting to authorities and bringing legal proceedings.

6. Services

6.1 The Services available through the Website are described in Schedule 1, Part B.

6.2 We may update, amend or withdraw a feature or part of the Services on at least 30 days’ written notice, except where an urgent technical or security issue requires us to act sooner.

6.3 We will provide the Services with reasonable skill and care and substantially as described in Schedule 1. Nothing in these Terms affects your statutory rights as a Consumer.

6.4 The Website may include affiliate links or product referrals. We may earn a commission if you follow a link or buy a product or service from a third party. This does not mean we endorse or guarantee that third party or its products or services.

7. Fees and payment

7.1 A free tier is available. If you choose a paid subscription or paid feature, the applicable price, billing period and payment terms will be shown to you before you commit to purchase.

7.2 Prices shown to Consumers include VAT and any mandatory charges. Prices shown to Business Users may be stated exclusive of VAT, which will be added where applicable.

7.3 Paid subscriptions are charged in advance and automatically renew for successive billing periods unless you cancel before the next billing date. You may cancel through your Account settings. Except as required by law or stated in Schedule 1, payments are non-refundable.

7.4 We may change the price of a paid subscription on at least 30 days’ written notice. If you are a Consumer and do not accept the change, you may cancel before it takes effect; where the change is material, we will refund the unused prepaid part of your subscription.

8. Our intellectual property

8.1 The Website and all Content on it, including text, graphics, logos, software, databases and trade marks, are owned by or licensed to us. All Intellectual Property Rights in them are reserved.

8.2 Nothing in these Terms transfers any of our Intellectual Property Rights to you. The licence in Clause 3.1 lets you access and use the Website only for the purposes contemplated by these Terms.

8.3 You must not, without our prior written consent:

(a) copy, reproduce or republish any part of the Website or its Content, except that you may print one copy or download extracts of pages for your own personal or internal business reference;
(b) use our trade marks, logos or branding; or
(c) frame the Website or deep-link to it in a way that is misleading or that could damage our reputation.

9. Your content

9.1 You retain ownership of all User Content you submit or upload through the Website.

9.2 By submitting User Content, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display and otherwise use that User Content only to the extent needed to provide, operate, maintain and improve the Services.

9.3 You confirm that:

(a) you own or have all necessary rights in the User Content;
(b) the User Content does not infringe any third party’s Intellectual Property Rights or other legal rights; and
(c) the User Content complies with all applicable laws and with Clause 5.

9.4 We may remove or take down any User Content that we reasonably believe breaches these Terms or any applicable law, without notice and without liability to you.

10. Privacy and personal data

10.1 We process Personal Data in connection with the Website and the Services as described in our Privacy Policy, which explains what we collect, how we use it, with whom we share it, and your rights.

11. Disclaimers and limitation of liability

11.1 Consumer rights and service standard. If you are a Consumer, we will provide the Services with reasonable skill and care and as described in these Terms. Nothing in these Terms excludes or limits any rights or remedies you have under applicable consumer law. Subject to those rights and Clause 11.2, we do not guarantee that the Website will be uninterrupted, timely, secure or error-free, that results will be accurate, complete or reliable, or that errors will be corrected within a particular time.

11.2 Liabilities that cannot be excluded. Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

11.3 Excluded losses for Business Users. Subject to Clause 11.2, we are not liable to a Business User for loss of profits, revenue, business or business opportunity, anticipated savings, goodwill or reputation, loss or corruption of data, or any indirect or consequential loss, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

11.4 Liability cap for Business Users. Subject to Clauses 11.2 and 11.3, our total aggregate liability to a Business User under or in connection with these Terms will not exceed the total Fees paid or payable by that Business User in the 12 months immediately preceding the event giving rise to the claim. Where no Fees have been paid, our liability will not exceed £1,000.

11.5 Carve-outs from the Business User cap. The cap in Clause 11.4 does not apply to a Business User’s obligation to pay undisputed Fees properly due under these Terms or to any liability under Clause 11.2.

11.6 Nature of the Services. Renosense provides planning, tracking and guidance tools. It is not professional design, building, structural, legal, tax or financial advice, and we do not sell or supply the third-party products shown in the app.

12. Term and termination

12.1 Termination by you. You may stop using the Website at any time. You may cancel a paid subscription through your Account settings; cancellation takes effect at the end of the current billing period unless otherwise required by law. Termination does not entitle you to a refund except as required by law or stated in these Terms.

12.2 Termination by us. We may terminate these Terms or your access to any part of the Services on 30 days’ written notice. If you have pre-paid Fees for a period that runs beyond the termination date, we will refund the pro-rata proportion of those Fees for the unexpired period.

12.3 Termination for cause. Either party may terminate these Terms immediately by written notice if: (a) the other commits a material breach which, if capable of remedy, is not remedied within 14 days of written notice; or (b) the other becomes unable to pay its debts as they fall due, has an administrator, receiver or liquidator appointed, enters into a voluntary arrangement with creditors, or (in the case of an individual) has a bankruptcy order made against them.

12.4 Consequences of termination. On termination for any reason:

(a) your licence to access the Website and Services ends immediately;
(b) all accrued, unpaid Fees become immediately due and payable;
(c) each party will promptly stop using the other’s confidential information; and
(d) Clauses 8, 9, 10, 11, 12.5, 13, 15 and 16 survive termination and continue in force.

12.5 Return and deletion of your data. On written request made within 30 days of termination, we will provide you with a copy of your data in a commonly used, machine-readable format. After that period, we may permanently delete your data and all copies of it, subject to any legal or regulatory obligation to retain it.

13. Business User indemnity

13.1 If you are a Business User, you will indemnify us against losses, damages, costs and expenses (including reasonable legal costs) that we suffer or incur as a direct result of your breach of these Terms, breach of applicable law, or a third-party claim arising from your User Content.

14. Changes to these Terms

14.1 We may update these Terms from time to time. We will give you at least 30 days’ advance notice of any material change, by email to your registered address or by a clear notice on the Website.

14.2 If you do not accept a material change, you may close your Account before the new Terms take effect. If you are a Consumer with a paid subscription, you may cancel because of the material change and we will refund the unused prepaid part of your subscription.

15. General provisions

15.1 Notices. Formal notices must be in writing and sent by email to the address set out in these Terms or notified in writing. A notice sent by email is deemed received at the time of transmission, provided no automated delivery-failure notification is received.

15.2 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy and any Data Processing Agreement between us, are the entire agreement between you and us in relation to their subject matter, and supersede all prior agreements, understandings or representations. Nothing in this clause limits or excludes liability for fraudulent misrepresentation.

15.3 Waiver and severance. Failing or delaying in exercising a right or remedy is not a waiver of it. If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the rest will remain in full force.

15.4 Assignment. You may not assign, transfer, charge or sub-contract any of your rights or obligations without our prior written consent. We may assign our rights and obligations to any group company or to a purchaser of our business, provided the assignee assumes our obligations to you.

15.5 Third-party rights. A person who is not a party to these Terms has no right to enforce any of them under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

15.6 Force majeure. Neither party is in breach, or liable for any delay or failure to perform, if it results from a cause beyond its reasonable control. If such an event continues for more than 60 days, either party may terminate these Terms on written notice.

16. Governing law and disputes

16.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales.

16.2 Jurisdiction. If you are a Consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live and may have other mandatory rights under the law of your country of residence. If you are a Business User, the courts of England and Wales have exclusive jurisdiction.

16.3 Complaints and alternative dispute resolution. We do not currently use, and are not obliged to use, a certified alternative dispute resolution (ADR) provider. If something goes wrong, please complain to us first by emailing hello@renosense.co. We aim to acknowledge every complaint within five working days and to resolve it within 30 days. We keep the question of appointing an ADR body under review, and we will update these Terms if that changes. Nothing here affects your right to take a claim to court.

Schedule 1: Key commercial terms

Part A: About the provider. Renosense Ltd, company number 17205896, registered office 66 Paul Street, London EC2A 4NA. Website: https://renosense.app. Email: hello@renosense.co. Minimum user age: 18. Version 1.0, effective 3 September 2026.

Part B: Services. Renosense is a renovation companion built around the Renologue™, a persistent home record that helps homeowners and other users plan, track and manage every room, product and decision. The Services are offered through a website and app with user accounts, including a free tier and paid options. Service change notice period: 30 days.

Part C: Fees and payment. A free tier is available. Paid subscriptions and paid features may also be offered; the applicable price, billing period, renewal terms and any promotional terms are shown before you purchase. Payment is taken at the start of each billing period and when you buy a paid feature. Notice period for fee increases: 30 days.

Part E: Liability. Liability cap reference period: 12 months. Minimum cap where no Fees are paid: £1,000. Termination notice may be given through your Account settings or by email to hello@renosense.co. Provider notice period for termination: 30 days. Post-termination data export period: 30 days.

Part H: General. Notice period for changes to Terms: 30 days. Force majeure long-stop period: 60 days.

Part I: Refund policy. Subject to your statutory rights, you may cancel a paid subscription through your Account settings. If you ask us to start a digital service during the 14-day cooling-off period, you may lose the right to cancel once the service has been fully supplied; if it is not fully supplied, any refund will reflect the service already supplied. We will provide a pro-rata refund if we end a prepaid paid service for convenience or you cancel because of a material change under Clause 14. Apart from this and where required by law, payments are not refundable.